
GENERAL QUESTIONS
1
What types of glazing products do you offer?
We offer a wide range of glazing products, including double and triple glazing, roof glass, composite door glass, acoustic glass, Georgian bars, curved glass, COVID glass screens, and decorative glass.
2
How can I place an order?
You can place an order by contacting our sales team via phone, email, or through our website’s contact form. Our team will guide you through the process and provide all necessary details.

PRODUCT INFORMATION
1
What are the benefits of your double and triple glazing?
Our double and triple glazing products provide superior thermal insulation, energy efficiency, noise reduction, and enhanced security.
They are designed to meet the highest standards of performance and durability.
2
Can you customize glazing products to fit specific project requirements?
Yes, we offer customized solutions tailored to meet the unique needs of your project.
Please provide us with your specifications, and our team will work with you to deliver the perfect glazing solution.
3
What makes your eco glass environmentally friendly?
Our eco glass is made from recycled and eco-friendly materials, offering excellent energy efficiency and reducing heat transfer.
It helps lower energy consumption and supports sustainable building practices.

TECHNICAL SUPPORT
1
Where can I find installation guides and resources?
We provide comprehensive installation guides, videos, and step-by-step instructions on our website. Feel free to contact our support team for personalized assistance.
2
What should I do if I encounter an issue with your products?
If you experience any issues with our products, please contact our support team. We are dedicated to resolving any problems promptly and effectively to ensure your satisfaction.

MAINTENANCE AND CARE
1
How do we best clean and maintain your glazing products?
Regular maintenance is essential for the longevity of our glazing products. Use mild cleaning agents and soft cloths to clean the glass. Avoid abrasive materials that could scratch the surface.
Please call for more advice.
2
Are your products weather-resistant to all UK conditions?
Yes, our glazing products are designed to withstand various weather conditions, ensuring long-lasting performance and durability.

ORDERING AND DELIVERY
1
What is your lead time for orders?
Lead times vary depending on the product and order size. Our sales team will provide you with an estimated lead time when you place your order.
2
Do you offer shipping outside the
UK mainland?
Yes, we offer international shipping. Please contact our team for details on shipping rates and delivery times to your location.
3
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and other secure payment options. Our sales team will provide you with detailed payment instructions.

SUSTAINABILITY PRACTICES
1
How do your products contribute to sustainable building practices?
Our products are designed with sustainability in mind, using eco-friendly materials and manufacturing processes that minimize environmental impact.
Our energy-efficient glazing solutions help reduce energy consumption and support green building initiatives.
CONTACT US
For any additional questions or assistance, please contact our team.
We are here to help you with all your glazing needs.
E J Cocker & Son Ltd
Unit 7 Bourne Enterprise Centre,
Wrotham Road,
Borough Green,
Kent TN15 8DG
Telephone: 01732 885030
Facsimile: 01732 780104
Email: orders@ejcocker.co.uk
Or complete the form to send us an instant message: